Below are some frequently asked questions about the Monument Client Portal. If you do not find an answer to your question here, please email our Team at email@example.com or call 703-504-9600.
To get to the Monument Client Portal, go to monumentwm.com, select "Client Login" from our website menu, then click the "Login" button for the Monument Client Portal. You will need a user ID and password for the Client Portal; your Account View and eMoney credentials will not work.
If you are the primary accountholder in your household (i.e., your name is first on your statements):
Create a user ID, then enter your social security number, birthday, and a security question.
You will receive a Password Reset email valid for 15 minutes which will contain a link so you may set your password.
If you are a joint accountholder (i.e., you name appears second on your statements), please email us at firstname.lastname@example.org for an activation link, letting us know a good time to send it since the link expires in 15 minutes.
Are you the primary accountholder or the joint accountholder? If you're a joint accountholder trying to create a shared ID, make sure you're entering the SSN and birthday for the primary accountholder. The activation link will go to the primary accountholder's email.
If you're still having trouble, email us at email@example.com and we'll set up an ID for you and send you the link to log in. The link is only valid for 15 minutes so let us know a good time to send you the link.
Sometimes Orion, the software behind the scenes, sends this message when there is a lot of data to access. Try to refresh the page so it pulls the rest of your data. If you receive the error a second time, please let us know.
The email and phone numbers you see in the "Basic Settings" and "Phone Number" tabs are those for the household, i.e., the primary accountholder. If you look in the "Authentication" and "Notification" tabs, you should see the email and phone number associated with your login ID.
Please contact us at firstname.lastname@example.org and ask us to make your updates for you. There are a couple of systems where we store this information and this way we'll be able to update your data everywhere.
Performance data and related reporting features may not be immediately available because we are auditing your data. As we complete these audits, we will notify you that there has been an update to your settings adding these features.
Performance data in the Monument Client Portal is updated once per day at night. This means the numbers reflect the last market close, and are not in real-time.
If you'd like to view your account values in real time, you'll want to log in directly to the financial institution where your money is held, for example, TD Ameritrade Institutional's AdvisorClient.comsystem.
We have set up a dedicated email address which is shared across the Team to prioritize any Monument Client Portal issues; if you have any questions about the Monument Client Portal or want us to walk you through it, let us know at email@example.com or 703-504-9600.
The Big Picture
Wondering how the Monument Client Portal fits in with the other technology you use at Monument, and how it benefits you? Check out this infographic.